At a glance
- We collect only what is needed to issue a trial, deliver a subscription and answer you.
- Website form submissions are deleted automatically after 90 days.
- We do not sell or rent personal information.
- You can ask to see or correct what we hold, and you can complain to the Office of the Privacy Commissioner of Canada.
Our approach
This policy explains how SMARTIFLIX handles personal information collected through smartiflix.world, its forms and our WhatsApp line. We aim to follow the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law: collect for a clear purpose, get your consent, keep it no longer than needed and let you access it.
Information you choose to give us
Depending on how you contact us, this can include:
- Trial form: your email address, the device you plan to use and, if you add it, your WhatsApp number.
- Contact form: your first name, your message, the topic you picked and, if you add it, your email address.
- WhatsApp: your profile name and phone number, the plan you order and the messages you send us.
Information recorded automatically
When a form is submitted we record the IP address it came from and the page it was sent from. We use these to block spam and to limit repeated submissions.
The website does not set advertising cookies. Our web servers keep standard technical logs that are used to keep the site secure and running.
Why we use it
We use personal information to:
- set up trials and subscriptions and send you your login;
- answer your questions and help with setup;
- remind you before a plan ends, if you are a customer;
- protect the site and service against abuse.
Your consent
By submitting a form or messaging us, you consent to our using your information for the purposes above. You can withdraw that consent at any time, though we may then be unable to provide a trial, a subscription or support.
Who else handles it
Conversations with us take place on WhatsApp, which processes messages under its own privacy policy. Payments are handled by the payment provider you use, and we do not store full card numbers. Form notifications pass through our email service.
Some of the people and service providers who handle your information may be located outside Canada. Information processed in another country is subject to that country's laws and may be accessible to its authorities.
How long we keep it
Website form submissions, including the stored copy in our site dashboard, are deleted automatically 90 days after they are received.
Customer account records are kept while your plan is active and for up to 12 months after it ends, so you can renew with the same login. After that they are deleted.
Safeguards
The website is served over HTTPS, and access to stored submissions is restricted to the people who need it to support customers. Login details are sent to you privately through WhatsApp; please keep them to yourself.
Seeing and correcting your information
You can ask us what personal information we hold about you, how it has been used and who it has been shared with, and ask us to correct anything that is inaccurate or to delete it. Send your request through WhatsApp (+212 610 046 062) or the contact form on this site. We may ask you to confirm your identity, and we aim to reply within 30 days, which is the general timeline under PIPEDA.
Concerns and complaints
If you are unhappy with how we have handled your information, tell us first and we will try to put it right.
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada. Residents of Quebec may have additional rights under Quebec privacy law.
Updates to this policy
If we change how we handle personal information, we will update this page and its revision date.
Something here unclear? Ask us on WhatsApp at +212 610 046 062 or through the contact form.