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SMARTIFLIX – IPTV Subscription for Canadian Homes - Live TV, Hockey and 4K

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SMARTIFLIX Refund Policy: 7 Days to Be Sure It Works

If SMARTIFLIX will not run properly in your home and we cannot fix it, you get your money back. This page sets out when the 7 days start, what counts and how to ask.

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The promise, in brief

Every first purchase, whatever the term length or screen count, is covered for 7 days from activation. If the service does not work on your equipment and our support team is unable to solve the problem, we refund the full amount you paid.

When the clock starts

The 7 days begin when your paid login is activated, not when you first contacted us. A free trial beforehand does not use up any of the refund window.

Refunds we give

You qualify for a full refund if, after following the setup guide for your device and working through the problem with support:

  • channels will not play on a supported device;
  • buffering continues that support cannot resolve by changing the server, player or playback settings;
  • channels that appeared on our channel list when you bought are missing from your account.

Refunds we cannot give

We will still try to help in each of the situations below, but they are not covered by the guarantee:

  • requests made after the 7-day window has closed;
  • deciding to stop after the service has been working as described;
  • problems caused by your internet connection, by your provider blocking traffic, or by a device we do not support;
  • accounts closed for breaking the terms of service.

Asking for your money back

Here is the process:

  1. Contact us through WhatsApp (+212 610 046 062) or the contact form on this site and give your username.
  2. Describe what is going wrong, and on which device and app.
  3. Let support try a fix. Most issues are solved within the same conversation.
  4. If it cannot be fixed, we confirm the refund in the chat.

How the money comes back

Refunds go back to the payment method you used, normally within 5 business days of approval. We refund the USD amount you paid; if your card or account is in another currency, the figure on your statement may differ because of your bank's exchange rate.

Renewals

The guarantee is for your first purchase. Renewing a working account is not refundable, since by then you know the service runs on your equipment.

Something here unclear? Ask us on WhatsApp at +212 610 046 062 or through the contact form.